The Future of AI in the Workplace

Amy Lui Abel is Vice President of Human Capital at The Conference Board.

She leads research efforts focusing on leadership development, human capital analytics, organizational learning, labor markets, strategic workforce planning, talent management, diversity and inclusion, executive coaching, human resources, and employee engagement.

In addition to published research, related products and services at The Conference Board include peer learning networks, conferences,webcasts, and other executive events. Amy frequently hosts Human Capital Watch™ and other webcasts/podcasts that examine research and practitioner challenges in the field of human capital..

Amy was previously a Director of Leadership Development with Morgan Stanley, supporting high potential senior leaders globally. She has also held roles at Accenture, Adobe Systems, JPMorganChase, and led a private consulting organization performance practice.

Amy currently serves on the New York University Polytechnic School of Engineering Enterprise Learning Board of Directors. Amy has taught at New York University Stern School of Business in management and organization studies and served on the Board of Directors for the Association for Talent Development (formerly ASTD) New York Chapter. She was named ‘Outstanding Alumni of the Year’ by the New York University Business Education Program. Based on her doctoral research study about corporate universities and organizational learning, Amy was recognized for ‘Best Workplace Learning Dissertation’ by the American Educational Research Association Workplace Learning Group.

Amy was recently published in The Center for Creative Leadership Handbook of Coaching in Organizations by Jossey Bass, People + Strategy Journal, The Handbook of Workplace Learning by Sage Publications, Human Resources Development Quarterly Journal, and ATD’s T+D (Training and Development) Magazine. She holds several degrees, including a PhD from New York University in information technology, business education, and organizational learning and performance.

More from Amy…

Amy is spending much of her focus looking at how AI can improve the work that HR does. She says one thing AI can do is help determine employee salaries.

Amy knows that could sound alarming to people, but she explains how AI can level the playing field when it comes to salaries.

She tells us:

“AI can be used by some organizations where they basically support a manager in recommending the level of compensation. Now I know that’s gonna sound scary where you basically have a technology recommending your salary increase.

Obviously, the human and the manager will make the final call. But what if the technology can help the human make less biased decisions?

What if the technology could help the humans make decisions based on external and market data rather than internal sort of confusing data?

You can also do further analysis around how different people are being paid. I talked about the bias issue. Like there’s all sorts of conversations going around gender equity, and what if you could use technology? Again, not just to compare, but not to extract the data to say when, why, how are there particular moments in people’s histories where it starts to pivot how they’re paid? Fairly or unfairly?

I mean, all sorts of really interesting conversations, the data can help us see some of that. Now, there’s also been a lot of questions around the data, right? The data is biased, and how will that help us? So these are all the pros and cons of any technology, including AI. How do we use this technology to help us do our jobs better?”